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    Read our story

  • Read our story

    • Each of our carefully researched, styled, tested and distributed collections reflects a particular aesthetic and ethos. We hope some of these speak to your own style, and help you refine and redefine your own look and style philosophy in the process.

  • Each of our carefully researched, styled, tested and distributed collections reflects a particular aesthetic and ethos. We hope some of these speak to your own style, and help you refine and redefine your own look and style philosophy in the process.

    • SHOP POLICIES

    Shipping

    Processing time
    The time I need to prepare an order for shipping varies. For details, see individual items. Our goal is to ship as quickly as we can. I usually process your order, pack and ship it within 1-2 business days. 
    Wood Looms are typically made and shipped within a 4-8 day period depending on availability of sustainable products. We only use baltic birch that has been sustainably sourced and make our wood looms to order.
    Customs and import taxes
    Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

    Returns & exchanges

    Contact me within: 7 days of delivery

    Ship items back within: 14 days of delivery
    Request a cancellation within: 6 hours of purchase
    The following items can't be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
    • Custom or personalized orders
    • Subscription Boxes
    • Digital downloads
    • Workshop Kits 
    • Books, DVD's or any other form of Instruction 
    • Items on sale
    Conditions of return
    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
    Please send your questions to jewels@jewelloom.com
    Customers rate us 5.0/5 based on 845 reviews.