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SHOP POLICIES

Shipping

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items. Our goal is to ship as quickly as we can. I usually process your order, pack and ship it within 1-2 business days. 
Wood Looms are typically made and shipped within a 4-8 day period depending on availability of sustainable products. We only use baltic birch that has been sustainably sourced and make our wood looms to order.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Books, DVD's or any other form of Instruction 
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please send your questions to jewels@jewelloom.com